Terms of service
OVERVIEW
Welcome to Honest Hair & Co Ltd .! The terms “we”, “us” and “our” refer to Honest Hair & Co Ltd. Honest Hair & Co Ltd. operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Honest Hair & Co Ltd. is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ depending on your device and settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted online.
All descriptions of products are subject to change without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Honest Hair & Co Ltd. reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and process your payment.
Please review your order carefully before submitting, as cancellations may not be possible once accepted. In the event we cancel or modify an order, we will notify you using the contact details provided.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy https://www.honesthairandco.com/policies/refund-policy.
You represent and warrant that your purchases are for personal or household use and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of order confirmation. Posted prices do not include taxes, shipping, or customs charges unless stated otherwise.
You agree to provide current and accurate payment and contact information and to update these promptly if they change.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. Honest Hair & Co Ltd. is not liable for shipping delays caused by carriers, customs, or events outside our control. Once products are handed to the carrier, title and risk of loss pass to you.
SECTION 6 – HEALTH AND SAFETY DISCLAIMER
Our products are intended for external use only. Perform a patch test before using any serum or lash treatment. Discontinue use immediately if irritation occurs. Honest Hair & Co Ltd. is not liable for misuse, allergic reactions, or individual results that vary from person to person. Always follow the instructions provided with each product.
SECTION 7 – INTERNATIONAL ORDERS
Orders shipped outside New Zealand may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the customer’s responsibility. Honest Hair & Co Ltd. is not responsible for delays or fees caused by customs processing.
SECTION 8 – CONSUMER GUARANTEES
Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993 (or the Australian Consumer Law, if applicable). These guarantees are in addition to any manufacturer’s warranties and our store policies.
SECTION 9 – INTELLECTUAL PROPERTY
All content, including trademarks, text, graphics, product images, and videos, is owned by Honest Hair & Co Ltd. or its licensors. You may use the Services for personal, non-commercial purposes only. No rights are granted except as expressly stated herein.
SECTION 10 – OPTIONAL TOOLS
You may access third-party tools through our site at your own risk. Honest Hair & Co Ltd. provides such tools “as is” and “as available” without warranty or endorsement.
SECTION 11 – THIRD-PARTY LINKS
Links to third-party websites are provided for convenience only. Honest Hair & Co Ltd. is not responsible for the accuracy or content of these sites or for any damages arising from their use.
SECTION 12 – RELATIONSHIP WITH SHOPIFY
Honest Hair & Co Ltd. is powered by Shopify, which enables us to provide the Services. However, all sales and purchases are made directly between you and Honest Hair & Co Ltd. Shopify is not responsible for any aspect of your transactions with us.
SECTION 13 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Your information may be shared with Shopify and other service providers to process transactions and improve the Services.
SECTION 14 – FEEDBACK
If you submit any ideas, feedback, or reviews, you grant Honest Hair & Co Ltd. a perpetual, royalty-free license to use such content for marketing or improvement purposes.
SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any typographical or pricing errors, inaccuracies, or omissions without prior notice.
SECTION 16 – PROHIBITED USES
You may not use the Services for unlawful, abusive, or harmful purposes or to violate any intellectual property rights. Honest Hair & Co Ltd. reserves the right to suspend or terminate your account for violations.
SECTION 17 – RETURNS AND REFUNDS
Our products are covered by our Refund Policy. In accordance with New Zealand consumer law, customers are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.
SECTION 18 – TERMINATION
We may terminate your access to the Services at any time for any reason. The following sections survive termination: Intellectual Property, Feedback, Limitation of Liability, Indemnification, and Governing Law.
SECTION 19 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
SECTION 20 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Honest Hair & Co Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or products.
SECTION 21 – INDEMNIFICATION
You agree to indemnify and hold Honest Hair & Co Ltd. harmless from any claims or damages resulting from your breach of these Terms or violation of any law or third-party rights.
SECTION 22 – DISPUTE RESOLUTION
Any disputes arising from these Terms shall first be attempted to be resolved through good faith discussions. If unresolved, disputes shall be submitted to the competent courts of Auckland, New Zealand, unless otherwise required by law.
SECTION 23 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remainder shall remain in effect to the fullest extent possible.
SECTION 24 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver. These Terms, together with all policies referenced herein, constitute the entire agreement between you and Honest Hair & Co Ltd.
SECTION 25 – ASSIGNMENT
You may not transfer these Terms or any rights hereunder without our written consent. Honest Hair & Co Ltd. may assign or delegate these Terms without notice.
SECTION 26 – GOVERNING LAW
These Terms and all related agreements shall be governed by the laws of New Zealand. You and Honest Hair & Co Ltd. consent to jurisdiction and venue in the courts located in Auckland, NZ.
SECTION 27 – ACCESSIBILITY
Honest Hair & Co Ltd. is committed to ensuring digital accessibility for all users. If you experience difficulty accessing any part of our website, please contact us at Support@honesthairandco.com for assistance.
SECTION 28 – CHANGES TO TERMS OF SERVICE
We may update or change these Terms at any time. Material changes will be communicated via notice on our website or email. Continued use after such changes constitutes acceptance.
SECTION 29 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Honest Hair & Co Ltd.
📧 Support@honesthairandco.com