Privacy policy

 

Last Updated: September 23, 2025

Honest Hair & Co ltd. (“we,” “our,” “us”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services. By using our Services, you agree to the practices described below.

If this Privacy Policy conflicts with our Terms of Service, this Policy controls with respect to the collection, processing, and disclosure of personal information.


1. PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect the following categories:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: payment card details, transaction details, and other payment information.
  • Account information: username, password, preferences, and settings.
  • Transaction history: items you view, wishlist, add to cart, purchase, return, exchange, or cancel.
  • Communications: messages, inquiries, and support interactions with us.
  • Device information: IP address, browser type, device type, and unique identifiers.
  • Usage data: interactions with our Services, such as pages visited and features used.
  • Sensitive Personal Information: While we do not actively seek sensitive data, the processing of payment information (Financial information) may be treated as sensitive in some jurisdictions.

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  • Directly from you when you create an account, place an order, or communicate with us.
  • Automatically through cookies and similar technologies when you use the Services.
  • Service providers who process data on our behalf (e.g., payment processors, shipping providers).
  • Partners or third parties, such as advertising or analytics services.

3. CONSENT & WITHDRAWAL

By providing us with personal information to complete a transaction (such as verifying your card, placing an order, arranging for delivery, or processing a return), you consent to us collecting and using it for that specific purpose.

If we ask for your personal information for a secondary purpose (such as marketing), we will either ask for your explicit consent or give you the opportunity to decline.

You may withdraw your consent at any time by contacting us at Support@honesthairandco.com or by using the “unsubscribe” link in our communications.


4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your information to:

  • Provide and improve Services: process orders, fulfill shipments, manage accounts, and personalize your shopping experience.
  • Marketing & promotions: send promotional messages (email, SMS, or direct mail) and show you relevant offers based on your activity.
  • Security & fraud prevention: verify accounts, process secure payments, detect fraud, and protect against illegal activity.
  • Customer support: respond to inquiries and provide assistance.
  • Legal compliance: comply with applicable laws, legal processes, or government requests.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable basic site functionality (e.g., remembering your cart).
  • Analyse website performance and improve user experience.
  • Deliver personalised advertising and promotions.

 

You can manage cookies through your browser settings or opt out of targeted advertising via tools such as Google Ads Settings, Meta Ad Preferences, or the Shopify opt-out page.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information in the following ways:

  • With Shopify, which powers our store.
  • With service providers who assist with payment processing, shipping, IT support, analytics, and marketing.
  • With marketing partners to deliver relevant ads (in accordance with their privacy policies).
  • With authorized employees, trusted business partners, and professional advisors where necessary.
  • During business transfers, such as mergers, acquisitions, or reorganizations.
  • When required by law or to protect our rights, safety, and security.

7. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify collects and processes information to operate and improve its platform. Shopify may also use your data for analytics and advertising purposes across its network.

Payment card information is processed securely and in compliance with PCI-DSS (Payment Card Industry Data Security Standards). When you provide payment information, it is encrypted using SSL (Secure Socket Layer) and stored with AES-256 encryption.

To learn more about Shopify’s practices, visit the Shopify Privacy Policy.


8. THIRD-PARTY SERVICES & LINKS

Our third-party service providers will only collect, use, and disclose your information as needed to perform the services they provide.

However, some providers (such as payment gateways or analytics providers) may be located in jurisdictions different from yours. If you proceed with a transaction involving these providers, your personal information may become subject to the laws of their country (for example, U.S. law such as the Patriot Act).

Once you leave our store’s website or are redirected to a third-party site, this Privacy Policy no longer applies. We encourage you to review the privacy statements of those websites.


9. AGE OF CONSENT & CHILDREN’S DATA

By using this site, you represent that you are at least the age of majority in your jurisdiction, or you are the parent or guardian of a minor and have given consent for their use of the site.

We do not knowingly collect personal information from children under the age of majority. If you are a parent/guardian and believe your child has provided us with personal information, please contact us to request deletion.


10. SECURITY & RETENTION

We follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed. While no method of transmission or storage is 100% secure, we comply with PCI-DSS requirements and apply additional safeguards.

We retain information only as long as necessary for the purposes outlined in this Policy, including legal obligations, dispute resolution, and tax/accounting compliance (for example, we may keep order data for 7 years).


11. YOUR RIGHTS & CHOICES

Depending on where you live, you may have rights to:

  • Access / Know: request a copy of the personal information we hold.
  • Correct: request corrections to inaccurate data.
  • Delete: request deletion of personal information, subject to legal obligations.
  • Portability: request transfer of your information to another service.
  • Opt out of marketing: unsubscribe from promotional emails, SMS, or postal mail at any time.

We will not discriminate against you for exercising your privacy rights.


12. INTERNATIONAL TRANSFERS

As we use Shopify and other providers, your personal information may be transferred outside of New Zealand (e.g., to the U.S. or Canada). Where legally required, we rely on safeguards such as Standard Contractual Clauses to protect your information.


13. COMPLAINTS

If you have concerns about how we handle your information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority, including the New Zealand Privacy Commissioner.


14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised “Last Updated” date. If we make material changes, we will notify you via this page or by direct communication where appropriate.

 

15.  CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Support@honesthairandco.com
We aim to respond within 5 business days.

If it is urgent please send a text or call to our support team

(64) 20 432 5651